FAQs

Returns:

Can I return a gift/purchase?

Purchases are not refundable for cash. All returns are only valid to be exchanged for store credit.

In order to exchange your product, it must adhere to the following:

  • The item(s) must have been purchased within 60 days (few exceptions apply, see below).
  • The item(s) must be in the original condition, undamaged, and not missing parts for reasons not due to our error.
  • The item(s) must be in the original packaging.
  • Tablecloths cannot be exchanged once they have been opened.
  • The item(s) cannot have been toiveled (immersed in a mikvah).
  • Item(s) purchased were not seasonal nor sale item(s).

Shipping for returns is paid for by the customer, unless the item is faulty or damaged.   **For returns of damaged items, see below 

 


How long do I have to exchange a gift / purchase?

-Tabletop items must have been purchased within 60 days

The following items are not covered by the 60 days allotted time and can only be returned within 7 days of purchase:

  • Kitchen items
  • Houseware items

What do I do If an item I receive is damaged?

 We only replace items if they are defective or damaged.  If you receive a damaged or defective item please send us an email at store@welcomehome.gift with pictures of the damage.

We will either send you a return label for product inspection or we'll send you a replacement item.

 



DELIVERY:

Do you provide International delivery?

We unfortunately only offer shipping services within the United States.


Can I get my gift delivered?

Yes, we deliver in Crown Heights!
Purchases over $50 (before tax) are elibable for one free delivery.
Any Purchases under $50 can be delivered for a $5 fee.. 

We unfortunately DO NOT offer deliveries to areas outside of Crown Heights. 
We are happy to ship gifts to any area near Crown Heights, with shipping fees paid by the customer.


Will you deliver my L'chaim gift to the hall?

Definitely. All Lchaim gifts can be delivered free of charge to any hall or home within Crown Heights. 


Can I get my purchase delivered to my home?

We are happy to deliver your items to you within Crown Heights!

Purchases over $50, (before tax)  are elibable for one free delivery.
Any purchases under $50 can be delivered for a $5 fee



L'chaim Gifts:

What is the latest time I can order a L'chaim Gift for the same day?

Persoanlised, hand-picked Lchaim gifts can be ordered until 5pm on the day of the L'chaim.

All gifts ordered after 5 pm will can be chosen from the pre-wrapped options available in store.

Please give us a call to find out what packages we have available to most closely fit your desired budget!


Do you deliver L'chaim gifts?

All Lchaim gifts can be delivered free of charge to any hall or home within Crown Heights.


Are L'chaim gifts exchangeable?

All L'chaim gifts can be returned to the store with gift receipts within 60 days of purchase. Store credit will be issued. Store credit does not expire.

 



Gift Cards & Store Credit:

Can I purchase a gift card via your website?

At the moment, no. To purchase a gift card, please give us a call at 347-240-6200 (during store business hours) or email us at store@welcomehome.gift.


Can I pay with a gift card or store credit on your website??

At the moment, no. If you have a gift card or store credit, Please take note of the items you would like to purchase on the site and give us a call at 347-240-6200 (during store business hours) to complete your purchase with a representative.

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